In eRoom, when you try to open the URL of an item present in eRoom, from MS Excel or MS Word application, you will be presented with "Unsupported browser"error message.

Solution:

This is identified as a know issue and can be resolved by adding the following registry key:

1. Quit any programs that are running.

2. Select Start, and then select Run. Type regedit in the Open box, and then select OK.

3. In Registry Editor, browse to one of the following subkeys (create the keys if they do not exist):

   • For a 32-bit version of Office on a 64-bit version of Windows:

     *HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet*

   • For a 32-bit version of Office on a 32-bit version of Windows:

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet

   • For a 64-bit version of Office on a 64-bit version of Windows:

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet

4. Make sure the Internet subkey is selected. On the Edit menu, point to New, and then select DWORD Value. Add the following registry value:

   Value Name: ForceShellExecute

5. Double-click ForceShellExecute, and then set the Value data to 1. Select OK.

6. On the Registry menu, select Exit.

Further articles:

You are redirected to a logon page or an error page, or you are prompted for authentication information when you click a hyperlink to a SSO Web site in an Office document

Error message when selecting hyperlink in Office: "Cannot locate the Internet server or proxy server"

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