In eRoom, when you try to open the URL of an item present in eRoom, from MS Excel or MS Word application, you will be presented with "Unsupported browser"error message.
Solution:
This is identified as a know issue and can be resolved by adding the following registry key:
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Quit any programs that are running.
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Select Start, and then select Run. Type regedit in the Open box, and then select OK.
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In Registry Editor, browse to one of the following subkeys (create the keys if they do not exist):
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For a 32-bit version of Office on a 64-bit version of Windows:
*HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet*
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For a 32-bit version of Office on a 32-bit version of Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet
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For a 64-bit version of Office on a 64-bit version of Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet
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Make sure the Internet subkey is selected. On the Edit menu, point to New, and then select DWORD Value. Add the following registry value:
Value Name: ForceShellExecute
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Double-click ForceShellExecute, and then set the Value data to 1. Select OK.
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On the Registry menu, select Exit.
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